Templeton Savings Bank has had a long tradition of helping customers reach their financial goals. With over 100 years in business, we look forward to providing banking products and services typically only found with larger, publicly held financial institutions.
Recently, we have seen an increase in spoofing attempts, where fraudsters contact customers pretending to be SHAZAM (our debit card fraud detection partner). While it’s normal for SHAZAM to contact our customers about suspicious card transactions via text or phone call, scammers are now imitating these legitimate messages to trick people into sharing personal or financial information. To help you distinguish real communications from fraudulent ones, here’s how SHAZAM legitimately interacts with our customers:
• SHAZAM will always send a text message first if suspicious debit card activity is detected.
• If you don’t respond to the text, SHAZAM may follow up with a phone call.
• SHAZAM will never ask for your full debit card number, PIN, CVV, expiration date, or online banking login.
• You will only be asked to confirm whether a specific transaction is valid.
• Phone calls from SHAZAM may come from various numbers—this is intentional and part of their fraud prevention system.
• Any official SHAZAM emails will come from the @shazam.net domain (e.g., [email protected]).
You can opt out of having your personal information sold as a trigger lead by contacting the credit reporting agencies and requesting that they remove you from their marketing lists. Go to www.optoutprescreen.com/ to opt out. There is an option of a 5 year or a permanent opt out.
SANS posts a tip daily that focuses on a specific topic and steps people can take to protect themselves, family, and organization.
To meet training requirements for ACH originators, TSB will post NACHA Rule changes on this site.
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